Founder & CEO
Marc Bernstein is the Founder and CEO of Balto, the real-time guidance category leader, with over 150 million contact center conversations analyzed and optimized in real-time and the highest-rated solution on G2 with 4.8 stars. Marc began his career in SaaS sales, starting as a business development representative earning Sales Performer of the Year and Clutch Player of the Year as a quota-carrying account executive at TopOPPS (acquired by Xactly). After recognizing that he and his colleagues made preventable and costly mistakes on phone calls, he realized there had to be a better way, and thus began the story of Balto. Balto’s artificial intelligence understands phone conversations to be as effective as possible in every customer conversation.
Marc was recently named a CCW Next Generation Leader to St. Louis’s Titan 100 list of executives making an impact on the region. Marc earned a B.S. in Entrepreneurship, Marketing, and Psychology from Washington University in St. Louis.