Arrive Health, provider of real-time benefit tools and integrated solutions that improve patient affordability, announced the acquisition of a suite of innovative patient engagement and automation technologies developed by UPMC Enterprises and the UPMC Pharmacy Network.
Arrive Health will add AI-driven virtual assistant technology and a robust patient management system to its affordability offerings, expanding support for more than 200 million patients on their journey to fill and refill their medications. The combined assets will – for the first time – empower providers, care teams, and patients with shared clinical and cost information to achieve improved outcomes and patient access.
"We have a long-standing relationship with UPMC and I'm grateful their belief in our company led them to seek Arrive Health as the right partner to scale these capabilities. With these additions, we will support patients more holistically from the exam room to the pharmacy counter," says Kyle Kiser, chief executive officer of Arrive Health. "Presenting real-time medication options empowers patients throughout their journey and is an essential step in reducing costs for patients and risk-bearing entities. With UPMC's adherence tools and our market-leading network, we will create a digital experience similar to what consumers experience outside of healthcare."
For the past five years, UPMC Enterprises and UPMC pharmacy experts have developed and deployed technology to support medication adherence. The AI virtual assistant and integrated workflow tools allow care teams to prioritize patients who are at risk of skipping their medications and drive continuous engagement through automated conversation flows. With these tools, UPMC has demonstrated meaningful results, including a 200% improvement in refill-rate, a 32% reduction in 7-day readmissions, and the elimination of thousands of pharmacy calls per month.
