LiveVox, a San Francisco-headquartered provider of customer service and digital engagement tools, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform that should enable LiveVox to strengthen its WFO application suite. Founded in 2015, SpeechIQ is headquartered in Columbus.
Joining the two platforms will equip organizations with the ability to measure, monitor and improve customer conversations across all channels while identifying the potential for operational efficiencies through analytics. It will also further bolster LiveVox’s posture on compliant communication, as the transaction couples a risk mitigation platform with an integrated speech analytics solution.
This is the second acquisition LiveVox recently announced. In December 2019 LiveVox shared its plans to onboard the software company, Teckst.